At EzSpin, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. Learn how we collect, use, and protect your personal information as a member of our platform.
EzSpin ("we", "Platform", "company") is committed to protecting the privacy and security of every user's personal data on our platform. This Privacy Policy explains in detail how we manage your personal information when you register, log in, play, or interact with any part of the EzSpin platform — whether through our website or mobile app.
This document is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. By using the EzSpin platform, you acknowledge that you have read, understood, and agree to the data collection and usage practices set out in this Privacy Policy.
Important Note: This Privacy Policy applies only to information we collect through the EzSpin platform. It does not cover the privacy practices of third-party websites or services that you may access via links on our platform.
We regard your trust as our most valuable asset. That is why our approach to privacy always prioritises transparency — you have the right to know exactly what we do with your information, and why.
Ezspin collects several categories of personal information to ensure the services we offer run smoothly, securely, and in compliance with legal requirements. Below is a detailed breakdown of the data we collect:
We never stores credit or debit card details directly. All payment transactions are processed entirely by third-party payment processors that comply with PCI-DSS standards.
Your personal data is collected through several different channels as you interact with the EzSpin platform. We always ensure that all data collection is carried out lawfully, fairly, and transparently.
The main categories of data are collected when you actively provide that information to us — including during the new account registration process, while completing the identity verification (KYC) process, when contacting our customer support team, and when filling in preference or marketing forms within the platform.
Some data is collected automatically when you use our platform. This includes technical log data, device information, IP addresses, and game session data recorded by our systems for security and platform improvement purposes.
In certain circumstances, we may receive information about you from trusted third parties, such as payment processors verifying your transaction status, identity verification service providers, and fraud prevention agencies that help us maintain the integrity of the platform.
All data received from third parties is used solely for security verification and legal compliance purposes. It is not used for any marketing purpose without your consent.
Ezspin uses your personal data solely for legitimate, necessary, and relevant purposes in connection with the operation of our platform. Below is a summary table explaining the purposes of data use and the legal basis underlying each:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management and verification | Identity, contact | Contract performance |
| Processing deposits and withdrawals | Financial, identity | Contract performance |
| Fraud prevention and anti-money laundering | All categories | Legal obligation |
| Age verification (18+) | Identity, date of birth | Legal obligation |
| Customer support and complaint resolution | Contact, transactions | Legitimate interests |
| Delivery of account and security notifications | Contact | Contract performance |
| Platform improvement and analytics | Technical, usage | Legitimate interests |
| Delivery of promotional offers and bonuses | Contact, preferences | Your consent |
One of the most meaningful uses of data is for our responsible gaming program. Our system analyzes each member's gaming patterns to identify early signs of problem gambling. If the system detects concerning patterns, our team will proactively reach out and provide appropriate support resources. This use of data is for your well-being, not for commercial purposes.
Ezspin does not sell, rent, or trade your personal data to any third party for their marketing purposes. This is non-negotiable and represents our core commitment to every member.
However, in the course of operating the platform, we may need to share certain data with the following categories of third parties within very limited and specific boundaries:
To process your deposits and withdrawals, we share the necessary financial information with licensed payment processors such as FPX, DuitNow, and e-wallet providers. These processors are bound by strict confidentiality agreements and only use your data for the specific transaction purpose.
Our game providers receive only the minimum game session data required to run games correctly. They do not receive any personally identifiable information that could be used to identify you directly outside the ezspin platform.
We may be required to disclose certain information to Malaysian government authorities, regulatory bodies, or law enforcement when mandated by law, court order, or regulatory requirement. In all such cases, we disclose only the minimum information necessary and will notify you where we are permitted to do so.
All third-party service providers we work with have undergone a thorough selection process and are required to sign data processing agreements that comply with Malaysia's PDPA.
The security of your data is our number one priority in every technical decision we make. ezspin continuously invests in the latest security infrastructure to ensure your data is always protected.
All personal data stored in our systems is protected with AES-256 encryption, the highest industry standard. Data transmitted between your device and ezspin's servers is fully secured using TLS 1.3 protocol with a 256-bit SSL certificate. This means that even if someone were to intercept your connection, they would be unable to read any of your information.
Access to your personal data within our internal systems is strictly limited to staff with a legitimate business need. All access is logged and monitored, and any unusual access will trigger automatic security alerts. Support staff who interact with you can only view the minimum information required to assist with your enquiry.
Ezspin retains your personal data for the duration your account remains active, plus any additional period required by Malaysian law. Generally, financial records and transaction data are kept for a minimum of 7 years from the date of the last transaction to meet tax and AML legal requirements. Data that is no longer needed will be securely deleted or anonymised.
Your data is stored in data centres located in the Asian region that comply with ISO 27001 security standards. Our data centres feature multi-layered physical protection, automatic backups every 4 hours, and a comprehensive disaster recovery plan to ensure continuous data availability.
In the event of any data security breach affecting your information, ezspin will notify you within 72 hours and take all necessary steps to mitigate its impact.
The ezspin platform uses cookies and similar tracking technologies to enhance the user experience, ensure account security, and understand how users interact with our platform.
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the EzSpin platform. Essential cookies cannot be disabled as they are required for basic account security.
Our platform also uses internal analytics to monitor game performance and identify patterns related to responsible gaming. All such analytics data is processed in aggregate and does not allow identification of individual users.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. EzSpin fully respects these rights and provides a clear process for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete personal data held in your account.
You may request deletion of your personal data, subject to applicable legal retention obligations.
In certain circumstances, you may request that we restrict how we process your data.
You may withdraw consent for marketing communications at any time through your account settings.
You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you are dissatisfied.
To exercise any of the above rights, contact our data protection team via email at [email protected] or via 24/7 live chat. We will process your request within 14 business days.
The ezspin platform is exclusively for users aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.
As part of the registration process, we carry out strict age verification. If we find that we have inadvertently collected data from someone under the age of 18, we will immediately take the following steps:
We encourage parents and guardians to monitor their children's internet use and to make use of appropriate parental control software. If you suspect that a minor has registered on our platform, please contact our support team immediately via live chat.
Ezspin reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data. Each updated version will be published on this page with a new "Last Updated" date.
For material amendments that significantly affect your rights or obligations, we will send a notification to the email address registered on your account, or via a prominent notice on the platform, at least 14 days before the amendment takes effect. Your continued use of the ezspin platform after the effective date of such amendments will be considered your acceptance of the revised Privacy Policy.
We recommend that you review this Privacy Policy periodically. If you disagree with any amendments, you have the right to close your account by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the ezspin data protection team is ready to assist:
We are proud to provide full support in Bahasa Melayu to ensure every Malaysian member receives clear and easy-to-understand assistance. All privacy-related requests will be handled with care, professionalism, and full respect for your rights.
We do not merely comply with the law — we go further to ensure your privacy is protected at every layer of our platform.
Every byte of data moving between your device and our servers is protected by 256-bit SSL encryption, active at all times. No third party can read your information during transmission.
Ezspin has never and will never sell your personal data to any party for marketing purposes. Your data belongs to you, and we only use it for purposes you have consented to.
All our data processing practices are designed and audited to fully comply with Malaysia's Personal Data Protection Act 2010, providing you with strong legal protection.
Our KYC process uses fully encrypted channels. Your identity documents are processed in a secure environment and are not retained longer than required by law.
You will receive instant notifications via email and SMS whenever significant account activity occurs, such as a new login, password change, or large transaction.
Through your ezspin account settings, you can manage communication preferences, update personal information, request a copy of your data, or initiate the account closure process at any time.